Sidekick was conceived and built at PartnerHero because, just like you, we got tired of managing our peer feedback through a seemingly endless mountain of spreadsheets and Google forms.
We started out by observing how our support teams work, meeting with team leads and managers to understand what drives positive customer interactions, then working with a select group of external advisors to identify how to clearly and succinctly express what we'd learned. What resulted came to be known as the Sidekick Standard Rubric. We believe this rubric represents a well-balanced approach to customer-centric support and is a great place for teams of any size to start.
When you find that you're ready to customize your rubric to match your organization's business goals, Sidekick Pro and Sidekick Enterprise plans offer the ability to do so with just a few clicks!